Question 1

Why is my furnace leaking water?

Accepted Answer

Furnace water leaks typically occur in high-efficiency furnaces (90%+ AFUE) that produce condensation during operation. Common causes include clogged condensate drain lines, broken condensate pumps, cracked drain pans, damaged heat exchangers, or humidifier leaks. The condensation is a normal byproduct of the heating process, but it must be properly drained away.

Question 2

What causes a leaking furnace?

Accepted Answer

Leaking furnaces can be caused by several factors: condensate drainage issues in high-efficiency models, cracked heat exchangers, corroded drain pans, clogged drain lines, failed condensate pumps, humidifier problems, improper installation, or frozen exterior drain lines. The specific cause depends on your furnace type, age, and maintenance history.

Question 3

Can a leaking furnace be dangerous?

Accepted Answer

Yes, a leaking furnace can be dangerous. Water leaks can cause electrical hazards, structural damage, mold growth, and corrosion of furnace components. If the leak is due to a cracked heat exchanger, it may also allow carbon monoxide to escape into your home. Gas leaks are extremely dangerous and require immediate evacuation and professional service.

Question 4

Is it normal for a furnace to leak water?

Accepted Answer

It is NOT normal for water to pool around your furnace. While high-efficiency furnaces do produce condensation, this water should be properly drained away through the condensate system. Any visible water accumulation indicates a problem that needs professional attention.

Question 5

What should I do if my furnace is leaking?

Accepted Answer

If you discover a furnace leak: 1) Turn off the furnace at the thermostat and breaker, 2) Place towels or containers to contain the water, 3) Check if it's water or another fluid, 4) Look for obvious issues like disconnected drain lines, 5) Call a professional HVAC technician immediately. Do not attempt repairs yourself, especially with gas furnaces.

Question 6

Should I repair or replace a leaking furnace?

Accepted Answer

The decision depends on several factors: furnace age (replace if 15-20+ years old), repair cost (replace if repairs exceed 50% of replacement cost), heat exchanger condition (cracks usually require replacement), frequency of repairs, and energy efficiency. We provide honest assessments to help you make the most cost-effective decision.

Question 7

How much does furnace leak repair cost?

Accepted Answer

Repair costs vary widely depending on the issue: condensate drain cleaning ($150-$300), condensate pump replacement ($300-$500), drain pan replacement ($300-$600), heat exchanger repair/replacement ($1,500-$3,500). We provide transparent quotes before beginning any work.

Question 8

How long does furnace leak repair take?

Accepted Answer

Most furnace leak repairs take 1-3 hours depending on the issue. Simple drain line cleaning may take 30-60 minutes, while condensate pump replacement typically takes 1-2 hours. More complex repairs like heat exchanger replacement can take 3-6 hours. We provide time estimates with our quotes.

Question 9

Do you repair all furnace brands?

Accepted Answer

Yes, we service all major furnace brands including Lennox, Trane, Goodman, Carrier, Rheem, York, Amana, Daikin, Bryant, Payne, and ICP brands (Heil, Tempstar, Comfortmaker). Our technicians have experience with all manufacturers and stock common parts.

Question 10

What should I do if my furnace leaks gas?

Accepted Answer

If you smell gas: 1) Evacuate everyone immediately, 2) Do NOT use light switches, phones, or create any sparks, 3) Call 911 and your gas company from outside, 4) Do not re-enter until authorities say it's safe, 5) Call us at 778-909-5731 for emergency repair once the area is secured.

Question 11

Are emergency services available?

Accepted Answer

Yes, we provide 24/7 emergency furnace leak repair services across Metro Vancouver. Our average response time is under 2 hours for emergency calls. We prioritize gas leaks, major water leaks, and no-heat situations during cold weather.

Question 12

How quickly can you respond to emergencies?

Accepted Answer

Our typical emergency response time is under 2 hours across Metro Vancouver. Response times may vary based on your location, weather conditions, and current call volume. We prioritize life-safety issues like gas leaks and no-heat emergencies during extreme cold.

Question 13

Do you charge extra for emergency service?

Accepted Answer

Emergency service rates apply for after-hours calls (evenings, weekends, holidays). We provide transparent pricing before beginning work. For life-safety issues like gas leaks, we respond immediately regardless of time. Call 778-909-5731 for current emergency service rates.

Question 14

How do you detect furnace leaks?

Accepted Answer

We use multiple detection methods: thermal imaging to identify temperature variations, pressure testing for gas leaks, visual inspection of all components, moisture detection tools, condensate system testing, and heat exchanger examination. Our comprehensive approach ensures we find the source quickly.

Question 15

What are signs of a furnace leak?

Accepted Answer

Common signs include: water pooling around the furnace base, rust or corrosion on components, unusual hissing or bubbling sounds, gas odor, reduced heating efficiency, increased basement humidity, water stains on walls or floor, and frequent furnace cycling. If you notice any of these, call for inspection.

Question 16

Can you detect hidden leaks?

Accepted Answer

Yes, we use advanced diagnostic tools including thermal imaging cameras and moisture meters to detect hidden leaks behind walls, in ductwork, or within furnace components. Our experience helps us identify leak sources that aren't immediately visible.

Question 17

How long does leak detection take?

Accepted Answer

Most leak detection inspections take 30-60 minutes. Complex systems or hidden leaks may require additional time. We perform thorough inspections to ensure we identify all issues, not just the most obvious ones.

Question 18

Why is my high-efficiency furnace leaking?

Accepted Answer

High-efficiency furnaces (90%+ AFUE) produce condensation as part of normal operation. Leaks occur when the condensate drainage system fails due to clogged drain lines, broken condensate pumps, frozen exterior lines, cracked drain traps, or improper installation. Regular maintenance prevents most condensate issues.

Question 19

What is a condensate drain and why does it clog?

Accepted Answer

The condensate drain removes water produced by high-efficiency furnaces. It clogs due to algae growth, mold, dust, debris, or mineral deposits. Regular cleaning prevents clogs. Signs of a clogged drain include water pooling, furnace shutdowns, and gurgling sounds.

Question 20

What is a heat exchanger and can it leak?

Accepted Answer

The heat exchanger transfers heat from combustion gases to your home's air. It can develop cracks or corrosion from age, thermal stress, or poor maintenance. A cracked heat exchanger is serious because it can leak carbon monoxide into your home and typically requires furnace replacement.

Question 21

Why is my furnace humidifier leaking?

Accepted Answer

Humidifier leaks occur from clogged drain lines, failed solenoid valves, cracked water panels, improper installation, or excessive water pressure. The leak may affect nearby furnace components. We can repair or replace humidifiers and prevent water damage.

Question 22

Can a furnace leak in summer?

Accepted Answer

Yes, furnaces can leak in summer if you have central air conditioning. The AC evaporator coil (often located above the furnace) produces condensation that drains through the furnace area. Summer leaks are usually AC-related, not furnace-related, but still require professional attention.

Question 23

How can I prevent furnace leaks?

Accepted Answer

Prevent leaks through: annual professional maintenance, regular filter changes (every 1-3 months), condensate drain cleaning, proper humidifier maintenance, prompt repair of small issues, ensuring proper ventilation, and winterizing exterior drain lines. Preventive maintenance is far less expensive than emergency repairs.

Question 24

How often should I have my furnace serviced?

Accepted Answer

We recommend annual furnace maintenance, ideally in early fall before heating season. High-efficiency furnaces and older systems may benefit from twice-yearly service. Regular maintenance prevents leaks, improves efficiency, extends equipment life, and maintains warranty coverage.

Question 25

What does furnace maintenance include?

Accepted Answer

Comprehensive maintenance includes: condensate system cleaning and testing, heat exchanger inspection, burner cleaning and adjustment, filter replacement, safety control testing, thermostat calibration, electrical connection inspection, gas pressure testing, and overall system performance evaluation.

Question 26

Can I clean the condensate drain myself?

Accepted Answer

While you can pour a vinegar/water solution down the drain line quarterly, professional cleaning is more thorough. We use specialized tools to clear clogs, clean drain pans, test condensate pumps, and ensure proper drainage. DIY cleaning is supplemental, not a replacement for professional service.

Question 27

Do you provide free estimates?

Accepted Answer

Yes, we provide free estimates for furnace replacement. For repairs, we charge a diagnostic fee that is applied toward the repair cost if you proceed with our service. We provide transparent, upfront pricing before beginning any work.

Question 28

Do you offer financing?

Accepted Answer

Yes, we offer financing options for furnace replacement and major repairs. Contact us at 778-909-5731 to discuss available financing plans and payment options that fit your budget.

Question 29

Are there rebates for furnace replacement?

Accepted Answer

Yes! BC Hydro and FortisBC offer rebates up to $11,000 for qualifying high-efficiency furnace replacements and heat pump installations. We help you navigate the rebate application process to maximize your savings.

Question 30

Is furnace repair covered by insurance?

Accepted Answer

Coverage depends on your homeowner's insurance policy and the cause of the leak. Sudden, accidental damage may be covered, while maintenance-related issues typically aren't. We provide detailed invoices and documentation for insurance claims.

Question 31

Are you licensed and insured?

Accepted Answer

Yes, FurnaceLeak.ca is a division of ROMA Heating & Cooling, a fully licensed, bonded, and insured HVAC contractor serving BC since 1999. Our technicians hold Red Seal certification, the highest standard in HVAC trades.

Question 32

What areas do you serve?

Accepted Answer

We serve all Metro Vancouver and Fraser Valley cities including Vancouver, Burnaby, Surrey, Richmond, Coquitlam, Port Coquitlam, Port Moody, Delta, North Vancouver, West Vancouver, New Westminster, Langley, White Rock, Maple Ridge, Abbotsford, Tsawwassen, and Pitt Meadows.

Question 33

Do you service commercial properties?

Accepted Answer

Yes, we provide commercial furnace leak services for businesses, strata buildings, multi-unit properties, and commercial facilities. We offer flexible scheduling, volume pricing, and preventive maintenance programs for commercial clients.

Question 34

Do you offer warranties on repairs?

Accepted Answer

Yes, we warranty our workmanship and the parts we install. Warranty terms vary by repair type and parts used. We provide warranty details in writing with every service. Manufacturer warranties on new equipment range from 5-10 years.

Question 35

What is the difference between a standard and high-efficiency furnace?

Accepted Answer

Standard furnaces (80% AFUE) vent hot exhaust gases outside, while high-efficiency furnaces (90%+ AFUE) extract more heat, causing water vapor to condense. High-efficiency models require condensate drainage systems and are more prone to water leaks if not properly maintained.

Question 36

What is a condensate pump and when is it needed?

Accepted Answer

A condensate pump moves water from the furnace to a drain when gravity drainage isn't possible (basement installations, drain location issues). The pump activates when water reaches a certain level. Pump failures cause water backup and leaks.

Question 37

Why does my furnace leak only when it's cold outside?

Accepted Answer

Cold weather increases furnace runtime, producing more condensation. Exterior drain lines may freeze, blocking drainage. The furnace works harder in cold weather, potentially revealing marginal issues. Increased humidity from heating can also contribute to condensate problems.

Question 38

What is a drain trap and why is it important?

Accepted Answer

The drain trap (similar to sink traps) prevents combustion gases from escaping through the drain line. It must remain filled with water to function properly. Cracked, clogged, or improperly installed traps can cause leaks and allow dangerous gases into your home.

Question 39

How long do furnaces typically last?

Accepted Answer

Furnaces typically last 15-20 years with proper maintenance. High-efficiency models may have shorter lifespans (15-18 years) due to more complex components. Factors affecting lifespan include maintenance quality, usage patterns, installation quality, and environmental conditions.

Question 40

Can I use my furnace if it's leaking?

Accepted Answer

No, you should not use a leaking furnace. Turn it off at the thermostat and breaker, then call for professional service. Continued operation can cause water damage, electrical hazards, or worsen the underlying problem. For gas leaks, evacuate immediately.

Question 41

What happens if I ignore a small leak?

Accepted Answer

Small leaks worsen over time, causing water damage, mold growth, corrosion of furnace components, electrical hazards, and potentially expensive repairs. Early intervention is always less expensive than waiting. What starts as a $200 repair can become a $3,000+ replacement.

Question 42

Do you provide same-day service?

Accepted Answer

Yes, we offer same-day service for most repair calls when you contact us early in the day. Emergency situations receive priority scheduling. Availability depends on current call volume and your location. Call 778-909-5731 to schedule.

Question 43

Why do high-efficiency furnaces cost more to repair?

Accepted Answer

High-efficiency furnaces have more complex components (secondary heat exchangers, condensate systems, advanced controls) that require specialized knowledge and parts. However, they save significantly on energy costs, often offsetting higher repair expenses over time.

Question 44

What is carbon monoxide and how does it relate to furnace leaks?

Accepted Answer

Carbon monoxide (CO) is a deadly, odorless gas produced by combustion. A cracked heat exchanger can leak CO into your home. While water leaks don't directly cause CO issues, they may indicate heat exchanger problems. We test for CO during all furnace inspections.

Question 45

Should I have a carbon monoxide detector?

Accepted Answer

Absolutely yes. CO detectors are required by law in BC homes with fuel-burning appliances. Install detectors on every floor, especially near bedrooms. Test monthly and replace batteries annually. If your CO detector alarms, evacuate immediately and call 911.

Question 46

How often should I change my furnace filter?

Accepted Answer

Change standard 1-inch filters every 1-3 months depending on usage, pets, and allergies. Thicker filters (4-5 inches) last 6-12 months. Dirty filters restrict airflow, causing the furnace to work harder and potentially overheat, leading to component failures and leaks.

Question 47

What payment methods do you accept?

Accepted Answer

We accept cash, checks, all major credit cards, debit cards, and e-transfers. We also offer financing options for furnace replacement and major repairs. Payment is due upon completion of service.

Question 48

What is the difference between a furnace and a boiler?

Accepted Answer

Furnaces heat air and distribute it through ducts, while boilers heat water and distribute it through pipes to radiators or radiant floors. Both can leak, but for different reasons. We service both furnaces and boilers.

Question 49

Why is there rust on my furnace?

Accepted Answer

Rust indicates moisture exposure from leaks, high humidity, or condensation. It can weaken components and lead to failures. Rust on the heat exchanger is particularly concerning and may require replacement. We assess rust damage during inspections.

Question 50

Is it worth repairing an old furnace?

Accepted Answer

It depends on the furnace age, repair cost, and efficiency. Generally, if the furnace is over 15 years old and repair costs exceed 50% of replacement cost, replacement is more economical. We provide honest recommendations based on your specific situation.

Question 51

Do you clean up after repairs?

Accepted Answer

Yes, we clean up our work area and remove all debris, old parts, and packaging. We respect your home and leave the area as clean or cleaner than we found it. Professional service includes professional cleanup.

Question 52

What constitutes a furnace emergency?

Accepted Answer

Emergencies include: gas leaks (evacuate immediately), no heat during extreme cold, major water leaks causing property damage, carbon monoxide detector alarms, electrical sparking or burning smells, and complete furnace failures. Call 778-909-5731 for emergency service.

Question 53

Can I perform furnace maintenance myself?

Accepted Answer

You can change filters, keep the area clean, and ensure vents are unobstructed. However, comprehensive maintenance requires specialized tools, training, and safety knowledge. DIY maintenance doesn't replace professional annual service and may void warranties.

Question 54

What is AFUE and why does it matter?

Accepted Answer

AFUE (Annual Fuel Utilization Efficiency) measures furnace efficiency. 80% AFUE means 80% of fuel becomes heat, 20% is lost. Higher AFUE (90-98%) means lower energy bills but more complex systems requiring condensate drainage. Modern furnaces must be at least 90% AFUE in Canada.

Question 55

How do I schedule service?

Accepted Answer

Call us at 778-909-5731 or email info@Romaheaitng.ca. We'll schedule a convenient appointment time, typically within 24-48 hours for non-emergency service. Emergency calls receive priority scheduling with response times under 2 hours.

Question 56

What information should I have ready when I call?

Accepted Answer

Have ready: your furnace brand and model (on the unit label), approximate age, description of the problem, when it started, any unusual sounds or smells, and whether you have heat. This helps us prepare and potentially bring needed parts.

Question 57

Do you offer senior or military discounts?

Accepted Answer

We occasionally offer seasonal promotions and discounts. Call 778-909-5731 to ask about current offers. We always provide fair, competitive pricing regardless of discounts.

Question 58

What is a flame sensor and can it cause leaks?

Accepted Answer

The flame sensor detects burner flames and shuts down the furnace if no flame is detected. While it doesn't directly cause leaks, a dirty sensor causes frequent shutdowns that may mask leak symptoms. We clean and test flame sensors during maintenance.

Question 59

Will you explain what you're doing during the repair?

Accepted Answer

Absolutely. We believe in transparent service. We'll explain the problem, show you the issue when possible, explain repair options, provide upfront pricing, and answer all your questions. You'll understand exactly what we're doing and why.

Question 60

What is included in a furnace tune-up?

Accepted Answer

A tune-up includes: complete system inspection, filter replacement, burner cleaning, heat exchanger examination, condensate system service, safety control testing, thermostat calibration, electrical connection check, gas pressure adjustment, and performance testing.

Question 61

Why choose FurnaceLeak.ca over other companies?

Accepted Answer

We offer 25+ years of experience, Red Seal certified technicians, transparent pricing, 24/7 emergency service, all-brand expertise, licensed and insured service, honest recommendations, and a focus specifically on leak issues. We're part of trusted ROMA Heating & Cooling.

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